FAQS

FAQs | LA Sublimation

Custom apparel made simple, scalable, and production-ready.

DTF vs. Sublimation – What’s the Difference?

DTF (Direct-to-Film) printing is best suited for natural fabrics like cotton and blends. It uses heat-pressed film transfers to apply designs, allowing for precision-based artwork on areas such as the front or back of a garment.

Sublimation, on the other hand, is ideal for polyester fabrics and enables vibrant, all-over prints by infusing the ink directly into the fabric. It’s perfect for performance apparel, lifestyle garments, and custom fashion pieces where edge-to-edge printing is key.

At LA Sublimation, we specialize in premium sublimation printing for high-quality, full-coverage designs that won’t fade, crack, or peel — and we also offer DTF printing for cotton-based styles.

Need more detail? Explore:

  • Sublimation Product Overview

  • Sublimation vs. DTF Comparison

Is There a Minimum Order Quantity?

There are no minimums required. Our on-demand production model allows you to order one item or thousands — whatever your brand needs.

This flexibility minimizes inventory risk, lowers startup costs, and helps you stay agile as your brand scales.

Do You Offer a Price List or Volume Discounts?

All current pricing is available in our Digital Lookbook. Prices reflect the per-unit cost for printed and finished garments.

Because we operate on a made-to-order basis, we do not offer bulk discounts. This allows us to maintain fair, transparent pricing across all clients, regardless of order volume or business size.

Any specialty service charges (e.g., for DTF printing) will be clearly displayed during product creation. No hidden fees.

Can LA Sublimation Develop Custom Styles or Use My Silhouettes/Fabric?

Yes — we offer custom style development for qualified clients. New styles are developed and tested in-house to align with our production workflows and quality standards. Custom development fees apply.

At this time, we do not accept outside fabrics or pre-made garments. All products are manufactured using our internal silhouettes and materials, produced entirely in our Los Angeles facility.

Interested in creating a custom piece? Get in touch to begin the conversation.

Will My Products Include LA Sublimation Branding?

No. LA Sublimation remains invisible to your customers. All garments are shipped without any of our branding, so your brand stays front and center.

How Do I Sign Up?

Getting started is easy. Visit our Getting Started page for a step-by-step guide on setting up your account and preparing your first order.

How Does Payment Work?

New accounts operate on a prepaid model. After placing your order, you’ll receive an invoice within one business day. Production begins once payment is confirmed.

We accept:

  • ACH and eCheck (standard options)

  • Credit/debit cards (available upon request; subject to a 3.5% processing fee)

A secure payment link will be included in your invoice email.

What Is Your Production Turnaround Time?

Our standard production time is 5 to 7 business days (Monday–Friday), starting from the day we receive payment (Day 0).

Please note: This timeline does not include shipping time, which varies based on carrier and service. Delays caused by missing artwork or design issues may extend production time.

If you have a tight deadline, reach out — we’re happy to help when possible.

How Can I Track My Orders?

You can monitor the status of every order in real-time through your LA Sublimation Dashboard. The portal provides updates at every step of production and fulfillment.

Are Sizing Charts Available?

We offer flat lay garment specifications for internal reference. However, we do not provide universal sizing charts for external or public-facing use, as fit preferences vary from brand to brand.

We recommend ordering samples and creating your own custom size guide based on your brand’s target fit.

What Is Your Return Policy?

Since all garments are made-to-order, returns for buyer’s remorse or incorrect sizing cannot be accepted.

However, if there is a manufacturing defect, you can request a return within 30 days of the ship date. The order history in your client portal includes the ship date for all items.

Do You Provide Mockups?

Yes. We’re actively expanding our library of preview mockups for products within the Product Designer. Items with available previews are marked with a “+” icon.

Mockups are a powerful tool for merchandising, marketing, and pre-sales — and we’re continually releasing more.

Need Additional Support?

Our Help Center includes step-by-step guidance on topics like:

  • Creating sublimation products (auto-panel & standard styles)

  • Creating DTF products

  • Submitting manual orders

  • Canceling or editing orders

  • Resolving “Missing Art File” errors

  • Shopify integrations

  • Fulfillment & shipping best practices

For fabric, style, and pricing updates, refer to our Digital Lookbook.
 Need direct assistance? Contact our team — we’re happy to help.